How Bad Customer Service Can Lose You Customers Not too long ago, I made an appointment for a much-needed spa treatment. I confirmed my appointment the day before, and showed up a few minutes … [Read more...]
Don’t Be THAT Customer
I’ve written a lot about the importance of training employees to offer excellent customer service. But a civil society should also include people who don’t treat customer service reps, servers, and … [Read more...]
How To Recover From A Customer Service Blunder
One of the things I often work on with clients who are business owners is customer service, i.e. how they present their values and commitment to civility to those who support them. It’s important … [Read more...]
Bad Restaurant Service
Over the weekend my friend went to a nice restaurant with some friends. He has been doing a “dry January,” raising money for cancer research by abstaining from alcohol. By this point, he was just a … [Read more...]
It’s Not You, It’s Me!
I’m never a fan of poor customer service, especially at a restaurant where you’re paying quite a bit of money. But it recently struck me that there is a right way and a wrong way to address the … [Read more...]