Thank you notes that are personal and handwritten are still required in certain situations. Tradition vs. Modernity For years the thank you note was the lynchpin of the etiquette industry, but … [Read more...]
When Businesses Don’t Bother
How Bad Customer Service Can Lose You Customers Not too long ago, I made an appointment for a much-needed spa treatment. I confirmed my appointment the day before, and showed up a few minutes … [Read more...]
Visiting a newborn baby: Do you know your etiquette?
A friend’s daughter just gave birth to twins, which is very exciting but also, as you might imagine, a lot of work. She definitely has her hands full! My friend has been pitching in, but mentioned … [Read more...]
Trump’s dandruff faux pas
Today’s etiquette lesson comes from none other than President Trump, who has been entertaining French president Emmanuel Macron and his wife, Brigitte, this week. Today I saw footage of the two … [Read more...]
Respect other people’s vacation time
When I go on vacation, I like to switch off. It’s such a treat to not be glued to my phone or laptop, and I’d much rather take in the scenery or unwind with a book than scroll through my Twitter feed … [Read more...]