How Bad Customer Service Can Lose You Customers Not too long ago, I made an appointment for a much-needed spa treatment. I confirmed my appointment the day before, and showed up a few minutes … [Read more...]
When “Good” Customer Service Goes Bad
A friend of mine recently opened up a new bank account. The bank employee was helpful, but spent most of the time chit-chatting about upcoming travel plans and “watercooler topics” while inputting my … [Read more...]
How Customer Service Can Make or Break Your Business
Last week an acquaintance of mine was trying to fly from New York City to Houston. Unfortunately, New York had heavy snows and his flight was canceled. Of course, that’s unavoidable when the weather … [Read more...]