How Bad Customer Service Can Lose You Customers Not too long ago, I made an appointment for a much-needed spa treatment. I confirmed my appointment the day before, and showed up a few minutes … [Read more...]
Peggy M. Parks, AICI CIP, CPBS
Ambassador of Corporate Civility
The Parks Image Group
by Peggy M. Parks, AICI CIP, CPBS
How Bad Customer Service Can Lose You Customers Not too long ago, I made an appointment for a much-needed spa treatment. I confirmed my appointment the day before, and showed up a few minutes … [Read more...]