How Bad Customer Service Can Lose You Customers Not too long ago, I made an appointment for a much-needed spa treatment. I confirmed my appointment the day before, and showed up a few minutes … [Read more...]
Visiting a newborn baby: Do you know your etiquette?
A friend’s daughter just gave birth to twins, which is very exciting but also, as you might imagine, a lot of work. She definitely has her hands full! My friend has been pitching in, but mentioned … [Read more...]
Trump’s dandruff faux pas
Today’s etiquette lesson comes from none other than President Trump, who has been entertaining French president Emmanuel Macron and his wife, Brigitte, this week. Today I saw footage of the two … [Read more...]
Respect other people’s vacation time
When I go on vacation, I like to switch off. It’s such a treat to not be glued to my phone or laptop, and I’d much rather take in the scenery or unwind with a book than scroll through my Twitter feed … [Read more...]
Brush up on your public transportation etiquette
I don’t often take public transportation, but the popularity of ride-sharing services like Uber Pool and Lyft has meant that we’re increasingly traveling in close proximity to strangers. All the more … [Read more...]