How Bad Customer Service Can Lose You Customers Not too long ago, I made an appointment for a much-needed spa treatment. I confirmed my appointment the day before, and showed up a few minutes … [Read more...]
Visiting a newborn baby: Do you know your etiquette?
A friend’s daughter just gave birth to twins, which is very exciting but also, as you might imagine, a lot of work. She definitely has her hands full! My friend has been pitching in, but mentioned … [Read more...]
Why You Shouldn’t Always Expect A Hug
Are you a hugger? Not everyone appreciates the physical contact. Howie Mandel famously prefers to bump fists rather than shake hands, while Jerry Seinfeld made entertainment headlines earlier this … [Read more...]
Why Patients Get Frustrated
It can be hugely frustrating to be shuffled around when you’re ill, injured, or recovering from a medical procedure. My friend learned this first-hand following a recent surgery. After the … [Read more...]
When You Should Help Yourself First
Etiquette and civility are all about helping others. Sometimes, however, you need to help yourself first. Allow me to explain. You know the part in the flight safety announcement where you’re … [Read more...]