Last week a friend of mine was in Portugal with her husband. They’d had a cat nap before heading out for dinner, but were surprised to find many of the restaurants closed or winding up their business. … [Read more...]
Good Customer Service During An Emergency
Over the weekend I went to a restaurant for brunch. Suddenly, a young woman at the table next to us started having a seizure. Fortunately, her friends with her and reacted immediately, keeping her … [Read more...]
When “Good” Customer Service Goes Bad
A friend of mine recently opened up a new bank account. The bank employee was helpful, but spent most of the time chit-chatting about upcoming travel plans and “watercooler topics” while inputting my … [Read more...]