So much of our communication these days is through text or social media. We share selfies, retweet memes, and tick “like” on content we enjoy. It’s all very informal and fun. Still, we should be … [Read more...]
How To Recover From A Customer Service Blunder
One of the things I often work on with clients who are business owners is customer service, i.e. how they present their values and commitment to civility to those who support them. It’s important … [Read more...]
Is This Interview Question Useless?
Whether you’re in a position to interview potential employees, you yourself are looking for a new job, or you plan to explore new opportunities in the coming years, Forbes writer J. Maureen Henderson … [Read more...]
Is Unlimited Vacation Time The Way Of The Future?
Last week, Virgin chairman Richard Branson made a surprising announcement. According to him, about 170 members of his personal staff are allowed to take days off whenever they like, without having to … [Read more...]
Don’t Bring Drama Into The Workplace
A friend of mine works in an office with several other people. One of the department heads is a woman in her late 30s who is apparently involved in a stormy relationship. She is often on the phone … [Read more...]