Happy New Year! I hope 2018 brings prosperity, love, and wisdom to you all. Most people I know are hoping that their resolutions edge them closer to happiness and health, and I applaud their efforts. … [Read more...]
How To Recover From A Customer Service Blunder
One of the things I often work on with clients who are business owners is customer service, i.e. how they present their values and commitment to civility to those who support them. It’s important … [Read more...]
Respecting Boundaries
I used to work with a woman for whom no subject was off-limits. She thought nothing of sharing her personal problems, and often asked questions that many of us found to be invasive. She was also fond … [Read more...]
Taking Responsibility
“I will take personal responsibility for my words and actions.” The fourth rule of civility is one that I find to be seriously lacking in modern-day society. How often do we see people own up to … [Read more...]
Are You Sabotaging Your Emails?
We send countless emails each day, and yet, many of us may not think too much about the wording we use. Sure, you've proofread and run everything through spellcheck, but are you checking to see if … [Read more...]