Air travel always seems to expose disappointing etiquette. My friend found this to be true last week when she boarded two flights en route to London. Her first flight, from Texas, went very smoothly. … [Read more...]
How Customer Service Can Make or Break Your Business
Last week an acquaintance of mine was trying to fly from New York City to Houston. Unfortunately, New York had heavy snows and his flight was canceled. Of course, that’s unavoidable when the weather … [Read more...]