When you are hosting an event or throwing a dinner party it can be a bit of a nuisance to track down RSVPs. For me, RSVPing to a personal invite quickly is one of the most basic tenets of etiquette … [Read more...]
When “Good” Customer Service Goes Bad
A friend of mine recently opened up a new bank account. The bank employee was helpful, but spent most of the time chit-chatting about upcoming travel plans and “watercooler topics” while inputting my … [Read more...]
What Being Messy Says About Your Image
A friend of mine has been trying to help her 20-something daughter find a place to live. She was expecting to view sparkling-clean, vacated apartments. Instead, they have visited homes where the … [Read more...]
Image Lessons from Charlie Sheen
Big mouth strikes again! Last week saw two highly successful men sabotage their careers and public images with controversial and inappropriate statements. First was Charlie Sheen, whose hit sitcom … [Read more...]
Smarty-Pants Civility
Most of us like to think of ourselves as pretty clever. But what’s not so clever is acting superior to those who make blunders or don’t know as much as you do (or think you do) about a particular … [Read more...]