Between summer weddings, graduations, and the usual birthdays and whatnot, there are a lot of gifts going around. And while I’m adamant that every gift should be acknowledged with a friendly … [Read more...]
A Classy Way to Handle a Civility Faux Pas
A friend of mine recently shared with me a surprising situation that just happened to her. She was waiting in line at a coffee shop. Though there were two people on staff, neither seemed to notice … [Read more...]
Metro-North Outburst: A Lesson in Civility
Once again someone is paying the price for not practicing good civility. I’ve just a read a story about a woman on a Metro-North train in New York who drew complaints from her fellow passengers for … [Read more...]
Bringing Civility Back to Sports
What has gotten into people? Last week a 42-year-old San Francisco Giants fan had to be put into a medically induced coma after he was beaten from behind by two Los Angeles Dodgers fans in the parking … [Read more...]
When “Good” Customer Service Goes Bad
A friend of mine recently opened up a new bank account. The bank employee was helpful, but spent most of the time chit-chatting about upcoming travel plans and “watercooler topics” while inputting my … [Read more...]