So much of our communication these days is through text or social media. We share selfies, retweet memes, and tick “like” on content we enjoy. It’s all very informal and fun. Still, we should be … [Read more...]
How To Recover From A Customer Service Blunder
One of the things I often work on with clients who are business owners is customer service, i.e. how they present their values and commitment to civility to those who support them. It’s important … [Read more...]
Just RSVP Already
I have a friend who was recently tasked with hosting a bridal luncheon for a friend. The bride gave her contact information for the women she would like to invite, and my friend set about sending out … [Read more...]
This Family Broke A Museum’s Rules – & Disaster Struck
I love visiting museums and art galleries. Unfortunately, in this day and age of selfie sticks and Instagram posts, it’s becoming increasingly difficult to really lose oneself in the experience. I … [Read more...]
Are Restaurants That Ban Tipping The Way Forward?
Tipping seems to be so automatic now. I recently took a cab in New York City and when I paid with my credit card, the screen had already calculated how much a gratuity of 10 or 20% might be. And when … [Read more...]