I don’t know about you, but I’m dying to pack away my heavy coats and sweaters and dive into a lighter, brighter spring wardrobe. So what trends are hot this spring? Glad you asked. Turquoise: … [Read more...]
How Customer Service Can Make or Break Your Business
Last week an acquaintance of mine was trying to fly from New York City to Houston. Unfortunately, New York had heavy snows and his flight was canceled. Of course, that’s unavoidable when the weather … [Read more...]
Tiger Woods and the New Era of Public Apologies
When the Tiger Woods scandal broke, I wrote about the impact the news would have on the golfer’s brand. Now, Tiger has come out and issued a formal public apology, his first major step towards … [Read more...]
Peyton Manning: A Bad Sport? An Etiquette Lesson in Losing with Dignity
We’ve all dissected last week’s Super Bowl action, not to mention the humorous commercials that aired during the game. But have you heard about the controversy surrounding what happened after the … [Read more...]
Service Pet Peeves
As someone whose career revolves around teaching proper etiquette, I can admittedly be very scrutinizing in my interactions with others. We all have pet peeves about the service we receive—waiters … [Read more...]