A few weeks ago my friend attended a concert with a few other people. The concert was held in a large arena, and my friend’s group had ticketed seats. It was the sort of gig where you could dance in … [Read more...]
Your Guide To Halloween Etiquette
Happy Halloween! I’m really looking forward to seeing all the creative costumes tonight, and, if I’m lucky, maybe I’ll snag a few pieces of candy myself. Before we all throw on our face paint and … [Read more...]
How To Recover From A Customer Service Blunder
One of the things I often work on with clients who are business owners is customer service, i.e. how they present their values and commitment to civility to those who support them. It’s important … [Read more...]
Just RSVP Already
I have a friend who was recently tasked with hosting a bridal luncheon for a friend. The bride gave her contact information for the women she would like to invite, and my friend set about sending out … [Read more...]
This Family Broke A Museum’s Rules – & Disaster Struck
I love visiting museums and art galleries. Unfortunately, in this day and age of selfie sticks and Instagram posts, it’s becoming increasingly difficult to really lose oneself in the experience. I … [Read more...]