One of the things I often work on with clients who are business owners is customer service, i.e. how they present their values and commitment to civility to those who support them. It’s important … [Read more...]
Just RSVP Already
I have a friend who was recently tasked with hosting a bridal luncheon for a friend. The bride gave her contact information for the women she would like to invite, and my friend set about sending out … [Read more...]
This Family Broke A Museum’s Rules – & Disaster Struck
I love visiting museums and art galleries. Unfortunately, in this day and age of selfie sticks and Instagram posts, it’s becoming increasingly difficult to really lose oneself in the experience. I … [Read more...]
Are Restaurants That Ban Tipping The Way Forward?
Tipping seems to be so automatic now. I recently took a cab in New York City and when I paid with my credit card, the screen had already calculated how much a gratuity of 10 or 20% might be. And when … [Read more...]
Parents, Please Be More Mindful
I don’t go out to restaurants terribly often, so when I do, I really want to soak up the experience and unwind with some excellent food and good company. Unfortunately, that didn’t happen on my … [Read more...]