As an etiquette and civility consultant, I’m often approached for advice and training on global etiquette. Whether we’re traveling for business or pleasure, most of us want to acknowledge … [Read more...]
A Dinner Party Faux Pas
Throwing a dinner party can be tricky if any of your guests have allergies or dietary requirements. I feel like I’ve heard every nightmare story in the book. One couple I know asked their guests ahead … [Read more...]
How To Achieve Those Resolutions With Civility
Happy New Year! I hope 2018 brings prosperity, love, and wisdom to you all. Most people I know are hoping that their resolutions edge them closer to happiness and health, and I applaud their efforts. … [Read more...]
Your Guide To New Year’s Eve Party Etiquette
Are you gearing up for a big New Year’s Eve bash? With some many celebrations taking place, it seemed like a good time to refresh everyone on proper party etiquette. A lovely occasion can easily be … [Read more...]
Don’t Be THAT Customer
I’ve written a lot about the importance of training employees to offer excellent customer service. But a civil society should also include people who don’t treat customer service reps, servers, and … [Read more...]