I’ve written a lot about the importance of training employees to offer excellent customer service. But a civil society should also include people who don’t treat customer service reps, servers, and … [Read more...]
What Not To Say To A Pregnant Woman
A friend’s daughter is pregnant with her first child, and has experienced the joys of morning sickness, back pain, and unsolicited comments about the size of her body. She recently wrote a social … [Read more...]
Are You Tired Of Being Tagged In Facebook Posts?
I don’t use Facebook as much as I used to, but I still find it to be a useful means of staying in touch with old friends. If you use Facebook, you know that you can tag friends in your posts, whether … [Read more...]
How Improving Our Office Etiquette Can Combat Sexual Harassment
I’d like to take a moment to address a topic that’s dominated the news cycle over the past month: sexual harassment, abuse, and assault. It’s been horrifying and heartbreaking to read so many accounts … [Read more...]
Your Guide To Halloween Etiquette
Happy Halloween! I’m really looking forward to seeing all the creative costumes tonight, and, if I’m lucky, maybe I’ll snag a few pieces of candy myself. Before we all throw on our face paint and … [Read more...]