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Peggy M. Parks, AICI CIP, CPBS

Ambassador of Corporate Civility

The Parks Image Group

Business Etiquette and Corporate Civility Experts
serving company, leadership and staff
Peggy M. Parks, AICI CIP, CPBS
Contact The Parks Image Group today and let us help you:
  • build corporate credibility and staff confidence; and
  • ensure that your employees at every level of the company represent your corporate brand and message, both internally and when they interact with the public.

Metro-North Outburst: A Lesson in Civility

by Peggy M. Parks, AICI CIP, CPBS

Once again someone is paying the price for not practicing good civility. I’ve just a read a story about a woman on a Metro-North train in New York who drew complaints from her fellow passengers for talking loudly and using profanities. A conductor was sent over to request that the woman keep it down, at which point she let out a dramatic tirade that was, of course, captured on another passenger’s video phone.

“I was not cursing,” the woman fired back at the conductor. “Excuse me, do you know what schools I’ve been to? I’m sorry, do you think I’m a little hoodlum?’

When the conductor mentioned the expletives she’d allegedly uttered, the passenger said, “My mouth? Excuse me? Do you know how well-educated I am?”

She can also be seen standing up and demanding that the train be stopped, nearly leading to an altercation with the conductor.

Now the video of the woman’s tirade is on YouTube, and she’s no doubt regretting her bad behavior.

This is yet another example of how bad manners—talking loudly, using profanities in public, and then yelling at employees—can spiral into an embarrassing situation. If the woman is as well-educated as she claims, she is likely a business professional, and I wonder what her bosses and client think of her tirade.

Let this be a lesson: Mind your manners in public, and always keep your cool!

Filed Under: Civility, Etiquette, Image Tagged With: civility, civility counts, civility expert, etiquette, etiquette expert, Image, metro-north, parks image group, peggy parks, train etiquette, youtube

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