It’s always nice to see examples of great customer service, so I thought I’d share an experience one of my friends recently had.
My friend had been out of town, and, as such, was running low on one of her medications. She phoned her doctor’s office and made a request for a new prescription, but when she went to pick it up, she discovered that the office was closed for staff training. Now the weekend was here and she’d used up all of her pills.
She next tried her local, independently owned pharmacy to see if perhaps the doctor had phoned in the prescription. The pharmacist did not have any prescription, but recognized my friend as a regular customer and could see that she regularly filled prescriptions for that particular medication. She explained the situation and he decided to give her two tablets to see her through the weekend, until she got the actual new prescription. That way my friend could avoid any withdrawal symptoms from discontinuing the medication. Needless to say, my friend was totally grateful.
It’s rare these days to encounter business owners who really do look out for their customers, so I loved hearing this story. It shows the value of good customer service, as well as the value of frequenting independent businesses where service really is a priority.