I’ve written a lot about the importance of training employees to offer excellent customer service. But a civil society should also include people who don’t treat customer service reps, servers, and … [Read more...]
What Not To Say To A Pregnant Woman
A friend’s daughter is pregnant with her first child, and has experienced the joys of morning sickness, back pain, and unsolicited comments about the size of her body. She recently wrote a social … [Read more...]
Are You Tired Of Being Tagged In Facebook Posts?
I don’t use Facebook as much as I used to, but I still find it to be a useful means of staying in touch with old friends. If you use Facebook, you know that you can tag friends in your posts, whether … [Read more...]
Thanksgiving Etiquette In A Heated Political Climate
Happy early Thanksgiving! Last year I remember thinking how the election might make those turkey dinners more tense. I didn’t think it possible, but this year seems to have even more potential for … [Read more...]
How Improving Our Office Etiquette Can Combat Sexual Harassment
I’d like to take a moment to address a topic that’s dominated the news cycle over the past month: sexual harassment, abuse, and assault. It’s been horrifying and heartbreaking to read so many accounts … [Read more...]