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Peggy M. Parks, AICI CIP, CPBS

Ambassador of Corporate Civility

The Parks Image Group

Business Etiquette and Corporate Civility Experts
serving company, leadership and staff
Peggy M. Parks, AICI CIP, CPBS
Contact The Parks Image Group today and let us help you:
  • build corporate credibility and staff confidence; and
  • ensure that your employees at every level of the company represent your corporate brand and message, both internally and when they interact with the public.

The “No Problem” Problem

by Peggy M. Parks, AICI CIP, CPBS

When someone thanks you, do you respond with “you’re welcome,” or the more informal “no problem”? I was amused by a recent Salon column by Matt Zoller Seitz in which he rages against the use of “no problem” these days. To him, when a cashier says “no problem,” he feels the urge to respond, “I know it’s not a problem, it’s your job.”

This may seem like splitting hairs, but I was once talking to a career expert who advised young professionals to avoid saying “no problem,” because it implies that there might have been a problem. On a personal level, the word “no” has a negative connotation, while “you are welcome” is positive and inviting.

My advice? Try to stick with “you’re welcome,” especially if you’re speaking with older individuals. It just sounds more professional!

Filed Under: Etiquette Tagged With: business etiquette, etiquette, Image, image consultant, no problem, parks image group, peggy parks, thank you etiquette, you're welcome

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