Recently, my husband has had to undergo some procedures at Piedmont Hospital here in Atlanta. As such, I find myself spending a lot of time in waiting rooms. I’m happy to report, however, that Piedmont trains their employees superbly and it shows. They have made a difficult time all the more easier and their care has become a comfort.
People become patients when they enter a medical facility. Patients are scared—whether it’s down to an unknown diagnosis, a fear of getting shots and seeing blood, etc.)—and medical employees need to show empathy and compassion. But it’s not just the “patients” who are vulnerable; friends and loved ones are also scared and they should be treated with kindness. In the past I have visited hospitals in which the doctors and nurses don’t listen to the patients at all, and family members are seen as a nuisance. People shouldn’t be made to feel like cattle when they are in the hospital!
Everyone has some medical horror story, which makes me even more grateful to have the Piedmont staff on our side. Everyone has been caring, knowledgeable, and willing to go out of their way to make us feel as comfortable as possible. I definitely owe them some flowers and a thank you card!
If you receive great care from a hospital staff, tell them so! I’m sure it will make them will wonderful to know that their work is appreciated.