What does incivility in the workplace do?
- It erodes individual self-esteem and confidence
- It creates a feeling of distrust in all kinds of relationships
- It can translate into lackluster work performance and even lost time from work
What does incivility do to the individual?
- 48% intentionally decreased work effort
- 66% respondents said their personal performance declined
- 78% said their commitment to the organization declined
What does incivility cost the company?
- Negative responses from customers/clients
- Lost work time and productivity
- Lost employees/high turnover
- Work avoidance
- Decreased feelings of cooperation and teamwork
- Health costs due to stress
- Legal costs due to litigation
Source: The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It, by Christine Pearson and Christine Porath