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Peggy M. Parks, AICI CIP, CPBS

Ambassador of Corporate Civility

The Parks Image Group

Business Etiquette and Corporate Civility Experts
serving company, leadership and staff
Peggy M. Parks, AICI CIP, CPBS
Contact The Parks Image Group today and let us help you:
  • build corporate credibility and staff confidence; and
  • ensure that your employees at every level of the company represent your corporate brand and message, both internally and when they interact with the public.

Incivility in the workplace will cost you.

What does incivility in the workplace do?

  • It erodes individual self-esteem and confidence
  • It creates a feeling of distrust in all kinds of relationships
  • It can translate into lackluster work performance and even lost time from work

What does incivility do to the individual?

  • 48% intentionally decreased work effort
  • 66% respondents said their personal performance declined
  • 78% said their commitment to the organization declined

What does incivility cost the company?

  • Negative responses from customers/clients
  • Lost work time and productivity
  • Lost employees/high turnover
  • Work avoidance
  • Decreased feelings of cooperation and teamwork
  • Health costs due to stress
  • Legal costs due to litigation

Source: The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It, by Christine Pearson and Christine Porath

More of what Peggy Parks thinks about Civility . . .

When Businesses Don’t Bother

How Bad Customer Service Can Lose You Customers Not too long ago, I made an appointment for a much-needed spa treatment. I confirmed my appointment … [Read More...]

Expert business etiquette and corporate civility consultant in Atlanta Georgia serving clients throughout the Southeast.
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