The Power of Color

A fun, interactive and engaging program in which you will discover how the colors you wear every day affect others, and how they can support your business agenda for every day of the week, learn about our physiological reactions to color, in particular the color of our clothes, and ensure that you are eliciting the kinds of responses you want from the people around you.

Communication Skills

In a class that includes role-playing, you will learn how others perceive your voice, your gestures and your body language. We’ll talk about telephone techniques, facial expressions, gestures, walk and posture, nervousness, “baggage” , gossip, the cluttered office, personal space and territorial behavior. Find out what unwelcome messages you may have sent in the past, without even opening your mouth, and learn how to communicate more effectively in the future.

Personal Color Analysis

The colors that are right for you are those that boost your confidence in your business environment.

Color, according to psychologists who have studied this, is the first thing one notices when meeting a person; its impact is immediate and lasting. Color affects your mood, apparent body shape, apparent age, your outlook on life and the overall impression you make on others. When you wear your best range of colors, you will look energetic, vibrant, younger, healthier; by contrast, unflattering colors can make you look ill, exhausted, dull or older.

Once you are aware of your personal color “bests”, shopping will be simpler and you will stop making costly wardrobe mistakes. Your confidence level will soar; you will be in control of your image and use color to express who you really are. The process starts with our personal color analysis.

Planning Your Wardrobe

Your career is based on a plan and in your workplace plans are everywhere. Your wardrobe needs a plan also.

 “Capsule dressing” is the heart of your wardrobe plan: putting together a group of clothes that mix and match and can be bought together to save time and money. For best results, capsules begin with one or two anchor jackets that can be worn with matching skirts or trousers to form suits, or can be combined with many other pieces in your closet to create a variety of outfits. The key word in wardrobe planning is “versatility”.

Once you have your capsule in place, it is easy to add or replace pieces. A new addition should match at least three or four garments already in your closet, thus reducing the cost-per-wear of each piece. Managing your wardrobe with capsules will simplify the start of your day, every day, and make future shopping a breeze.

Social Graces

Think about these everyday occurrences in the workplace: a casually phrased e-mail, an ignored telephone call, a “dead fish” handshake, a “thank you” that was forgotten. Do you know anyone who is prone to monopolize a meeting, or habitually interrupts a speaker? These are the sorts of missteps that can halt one’s rise to the top or squelch a business deal. Everything we do is a form of communication and leaves a positive or negative impression.

Learn the essentials of making introductions, how to start, sustain and end a conversation, how to “mix and mingle” in a large gathering, and how to recover from a mistake.

Business Meals ...

... are not about eating! During this entertaining and informative workshop, you will learn that sharing a meal with a client is about establishing and maintaining rapport. Learn how to remember people’s names, what’s expected of you as host or hostess, napkin etiquette, the difference between American and Continental dining styles, how to order wine, paying the bill, tipping, and much more. In the process, you will become an efficient and admired networker.

Customer Care

It starts with attitude – your attitude!

With the goal of achieving your comfort and ease in delivering exceptional and memorable customer service, in this class we will examine common courtesy, mindfulness, civility and the unintentional negative impact voice and body language can have on even the best manners. Learn how to have the right attitude, understand your customers’ and colleagues’ needs, skillfully deal with angry and difficult customers, and transform surliness into smiles.

International Etiquette

Globalization is here to stay.

Sooner or later we will have colleagues, friends and neighbors whose languages, religions, traditions and customs introduce us to different cultures. Your next job may be in Buenos Aires, Shanghai or Amsterdam. Or, in your new position, your team could include a South Korean, an Indian and a Kenyan. Preparation for optimal performance is the key!

In this fun, educational workshop you will learn:

• Tips for doing business in other countries
• International travel tips
• Major faux pas to avoid: gestures, language, business practices
• Social etiquette abroad: how to greet and address people
• Gift-giving practices, dressing for the occasion, what colors to wear – or not